Services
What we do.
Four practice areas. One goal: a business that's more profitable, more humane to work in, and more memorable to visit.
A · Profit & Operations
Hospitality is a game of pennies played at full speed. We find the pennies.
Engagements start at $3,000.
- P&L diagnostic and margin roadmap
- Cost control: purchasing, inventory, waste, vendor negotiation
- Labor model and scheduling architecture
- Menu engineering and pricing strategy
- Revenue expansion: events, catering, retail, shoulder-season programs
- Tech stack audit (POS, inventory, scheduling, PMS)
- Weekly flash P&L and KPI dashboards
B · People & Culture
Your team is the product.
Retention, culture, and training are P&L line items, whether you track them or not.
- Culture assessment and reset
- Recruiting systems: employer brand, scorecards, pipelines
- Retention: onboarding redesign, career pathing, stay interviews, comp benchmarking
- Leadership coaching for owners, GMs, and chefs
- Service culture training and pre-shift systems
- Management structure and succession design
C · Menu, Beverage & Brand
Great menus don't happen by accident. Neither do great brands.
Both are engineered.
- Menu design and development, concept to costed, tested recipes
- Beverage programs: cocktails, wine, draft lineups, coffee, pour-cost management
- Brewery taproom strategy and product mix
- Brand identity and repositioning
- Guest experience design and signature moments
- Concept development for openings and expansions
D · Systems, Risk & Compliance
The backbone nobody sees and everybody feels.
When it's missing, one inspection or one departure can hurt you.
Operational guidance, not legal advice. We partner with hospitality attorneys when legal questions arise.
- SOPs for kitchen, bar, FOH, housekeeping, cash handling
- Training manuals and certification paths
- Risk assessment: operational, financial, safety, reputational
- County health department readiness and mock inspections
- Alcohol service and labor-law fundamentals
- Crisis and continuity planning
Ways to Work Together
Pick the door that fits.
Sunstone Advisory Session
$150 – $225
Credited toward any larger engagement within 60 days.
60–90 minutes on one problem. Menu pricing, a hiring dilemma, a lease question, getting unstuck.
Book a SessionThe Straight-Talk Assessment
From $3,000
2–3 days on-site. A full diagnostic of your numbers, operations, and culture, plus a written, prioritized 90-day action plan you can run with or without us.
Start HereProjects & Fractional Leadership
Scoped after assessment
Menu builds, brand work, SOP systems, recruiting engines, or an ongoing fractional COO / F&B Director seat at your table.
Book a Call