Sunstone Hospitality
Straight answers.
Better margins.
Hospitality worth remembering.
A consulting partner for independent restaurants, bars, breweries, hotels, coffee shops, guest ranches, retreats and resorts. Owner-led businesses under $20M. No theatrics, no dependency, just honest assessment and systems that keep working after we leave.
The margins keep shrinking.
Revenue looks fine. The bank account doesn't. Food, labor, and everything else got more expensive, and the menu never caught up.
The team keeps turning over.
You're re-hiring the same positions every season. Training walks out the door, and culture is running on fumes.
Everything runs through you.
The systems live in your head. You haven't taken a real vacation in years, and one bad inspection or one key departure could hurt.
The Sunstone Method
Finding true north when the numbers have gone gray.
The sunstone was the navigator's crystal, Norse sailors used it to find the sun through overcast skies. That's the job: finding true north when the numbers, the brand, or the culture have gone gray.
Diagnose
A no-nonsense, on-site assessment. We find what's actually broken, in the P&L, on the floor, and in the culture, and tell you the truth in private, like adults.
Stabilize
Stop the bleeding first. Quick wins on cost, scheduling, pricing, and the handful of habits draining your margin.
Systematize
SOPs, training paths, hiring pipelines, and reporting rhythms your team actually uses, so the business runs on systems, not heroics.
Elevate
Now the fun part: brand, menus, beverage, and the guest experience moments people drive out of their way for.
Services
Four practice areas. One goal.
A business that's more profitable, more humane to work in, and more memorable to visit.
Profit & Operations
P&L diagnostics, cost control, labor models, menu engineering, and reporting owners actually read.
ExplorePeople & Culture
Recruiting systems, retention programs, leadership coaching, and a culture built on hospitality, not turnover.
ExploreMenu, Beverage & Brand
Menus and beverage programs engineered for craveability and margin. Brand identity that means something again.
ExploreSystems, Risk & Compliance
SOPs, training manuals, risk assessment, and health-department readiness. The backbone nobody sees and everybody feels.
ExploreWho We Serve
Built for independent hospitality.
If you're privately owned, owner-led, and under $20M, you're exactly who we built this firm for.
The Anti-Pitch
What we're not.
No ambush visits. No yelling. No cameras.
No junior consultants learning on your dime.
No cookie-cutter fixes copied from the last client.
No permanent dependency. We build your playbook, hand it to your team, and work ourselves out of a job.
We believe candor is a form of respect, and hospitality is a business model, not a vibe.
Proof, Placeholder Content
Numbers that matter, moved.
Food cost, in 90 days
Front-of-house turnover cut in one season
Taproom margin, without raising a price